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Frequently Asked Question
- Why should we use RedEye to provide our company with computer and
network support?
Here are a few reasons why your company should use RedEye:
a. Our intense support philosophy is the reason why our company
is named “RedEye”. We provide a mission-critical” support model
that allows the business owner to rest easy while RedEye ensures their network
is running smoothly. We aren’t just “break/fix” techs, but rather
a company that has a real interest in helping our client’s businesses succeed
by using technology in an efficient manner.
b. We aim to provide a one-stop-shop experience for our clients.
c. The owners of RedEye have over 30 years combined experience
in various areas of IT ranging from small business support to Fortune 500 project
experience. This allows us to bring large-company technology methods to our target
market – businesses with 10 to 50 employees.
d. We provide rapid response to all of our clients. Where many
of our competitors abuse their clients by making them wait ridiculous amounts
of time for critical support, we aim much higher and provide the fastest response
time possible. Contact us for details.
- What do you mean by “Virtual IT Department”?
For many small to medium sized businesses, hiring a full time computer and network
support technician can become too large of an expense. Hiring a "Virtual
IT" service provider like RedEye gives a business the necessary tools to
keep the network and PCs running efficiently without the expenses incurred by
hiring a full time employee. An added benefit is that RedEye has experienced IT
professionals from all backgrounds of the field, so our clients get a wide range
of talents to pull from.
- How can we protect ourselves from data loss?
We feel there are at least a few main things that should be done at a minimum
in any computing environment:
a. At a minimum, and whether or not you have a server, have a qualified IT service
provider install a tape backup system and configure the software to backup the
system nightly. A better solution is use a NAS (Network Attached Storage), which can
be automated and is a disk-to-disk based backup solution. Tape is inherently
problematic and a NAS eliminates the problems surrounding tape backup.
b. If you do have a server, store all your critical data on that
machine. Ensure you have
at least two hard drives mirrored (RAID1), so in case one fails, as they will
over time, the other takes over without downtime. Make sure backups are done on
the server with a NAS system or other backup device.
c. Install a UPS/battery backup on the system that houses your
critical data. This will help guard against any data corruption that can occur
when systems are subjected to “hard” shutdowns; ie. power is abruptly
lost without a graceful shutdown.
- Our company is concerned about security. What would you recommend?
“Security” covers a host of different areas from physical to virtual
and it’s impossible to mention them all here. However, when we’re
specifically talking about protection from intrusion to your company network,
there are a few things to consider as best practices.
a. If your network is connected to the Internet, as most are
these days, ensure you have a properly configured firewall device between the
Internet connection (such as a DSL or cable modem) and the rest of your network.
b. Install an anti-virus/ anti-spyware/ spam protector on your
server and/or PCs.
c. Never give out the “administrator” or “root”
password to your server to anyone other than the person or company managing the
network.
- What are "Managed Services"?
Managed Services, while a vague term, can be very important for businesses of all sizes,
not just SMBs. Managed Services are essentially services that are managed by a 3rd party
such as RedEye, Inc. Vague terminology? Yes, but put more plainly, RedEye has the services
and products necessary to remotely monitor the health of a network, including servers, PCs,
laptops, network devices (switches, routers, firewalls, etc), and backup devices. If the health
of one of these devices is showing signs of deterioration, RedEye staff is alerted and appropriate
steps are taken before minor issues become major problems. This is a truly proactive approach
to technology management and outsourcing.
- We understand that RedEye offers “service agreements”.
What does this entail and why is it so important?
A service agreement is an annual agreement that allows our clients the peace of
mind that comes with having a talented team of professionals at their beckoning
call. It also allows for proactive support. Why fire-fight when you don’t
have to?
Here are some key benefits:
a. Priority access to RedEye staff.
b. Discounted rates on RedEye labor fees and hardware purchases.
c. Dedicated project manager.
d. Access to network of local partners and specialized consultants.
e. Rock solid service level agreements (SLAs).
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