Services
Which of our services are needed by your organization?
All businesses should get the absolute best support for
the technology they so heavily rely upon. RedEye brings a Fortune 500, mission-critical
technology support model to businesses across NJ.
Servers
• Operating system installation/configuration/upgrades, repairs, troubleshooting,
network setup, automated backups, user and group creation, security, virus protection,
ongoing support.
• Microsoft - NT4, 2000, Server 2003, Small Business Server 2003, Exchange
Server 2000 & 2003
• UNIX – FreeBSD, MAC OS X, RedHat Linux, HPUX, and Sun Solaris.
Managed Services
• Server monitoring: monitors hundreds of threshold items such as CPU
utilization, hard drive space, and database status. Includes anti-virus software.
• PC/laptop monitoring: similar to server monitoring and includes anti-virus as
well.
• Backups: Network Attached Storage. This is a vastly superior way of backing up
and restoring data than traditional tape backup. Provides file restoration times of 15 minutes
past, complete server restoration to disimilar hardware, and is monitored by software that alerts
RedEye staff (much like the server monitoring mentioned above) when backups have issues.
Network LAN / WAN
• Network design, implementation, troubleshooting.
• Security. Firewall install and configuration. VPN creation to connect
multiple sites, allow mobile user secure access, and/or allow secure access for
remote support.
• Full infrastructure security analysis to identify potential issues, along
with suggested remedies and plan of defense.
PCs and Workstations
• All aspects of PC or workstation support, including, but not limited to
hardware setup, network setup, operating system configuration, email client setup,
anti-virus, adware/spyware removal.
• Microsoft – Windows 95, 98, XP Pro, and Win2000 operating systems
as well as productivity software.
• UNIX – FreeBSD, MAC OS X, RedHat Linux, Sun Solaris.
Support
• Single point project management
• Email, phone, and onsite support.
• Available off-hours and emergency phone and onsite support.
• Available secure remote support for server, PC, and workstation training
or troubleshooting.
• Server and network monitoring. RedEye staff is accessible 24/7/365 and
is alerted via email and SMS messaging to problems and potential issues on your
network. This allows for proactive monitoring and maintenance.
Disaster Recovery Planning and Implementation
• Tape backups, remote online backups, data redundancy implementation.
• Disaster recovery planning and testing – data restoration testing,
data integrity and end user functionality testing.
Contact Us with any question you may
have.
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